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    Posts
  • March 8, 2021 at 1:50 am #36372
    Valeh Nazemoff
    Participant

    Hi!

    We have a video section on our homepage that we asked Luzuk to add before, however, we noticed on our mobile view that it has some very big white spaces surrounding the video. It seems it’s not responsive on mobile… Can you please check why? We’ve tried everything on our side to fix it, but still the same.

    Here’s our website: https://research.acolyst.com/

    Thank you.

    March 11, 2021 at 8:48 am #36407
    User Support
    Participant

    Hello Valeh,
    To remove the spaces surrounding the video in mobile view, kindly add the following css to your Additional Css:
    @media screen and (min-width: 320px) and (max-width: 768px){

    section .lightbox{
    padding: 0 0 !important;
    }
    #industry {
    padding: 1em 0 !important;
    }
    }

    Thank you.

    March 15, 2021 at 12:39 am #36441
    Valeh Nazemoff
    Participant

    Hi,

    I applied this code and the mobile view still has a huge space between the paragraph and the video…

    March 15, 2021 at 11:00 am #36448
    User Support
    Participant

    Hello Valeh,
    Could you please share your WordPress credentials with us? We need it to check the exact issue. You may share it on our support email id: support@luzuk.com
    Thank you.

    March 16, 2021 at 12:33 am #36455
    Valeh Nazemoff
    Participant

    Emailed you just now…

    March 16, 2021 at 5:53 am #36459
    User Support
    Participant

    Hello Valeh,
    We have removed the white spaces surrounding your video section on mobile view. Kindly check your site and let us know.
    Thank you.

    March 17, 2021 at 6:12 am #36466
    Valeh Nazemoff
    Participant

    It works! Thank you.

    March 18, 2021 at 2:26 am #36479
    Valeh Nazemoff
    Participant

    Hi! Another question, is it possible to auto-play videos on mobile? It auto-plays on desktop but not on mobile view. Thanks.

    March 18, 2021 at 11:49 am #36484
    User Support
    Participant

    Hello,
    We checked your site https://research.acolyst.com/ on all desktop , tablet and mobile view. Video auto play is working properly. Kindly check again and let us know.
    Thank you.

    March 19, 2021 at 12:34 am #36491
    Valeh Nazemoff
    Participant

    Yes it works on desktop but 3 people rechecked in private / incognito mode and confirmed it doesn’t auto play on mobile.

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