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  • April 6, 2022 at 5:22 pm #39364
    joshua comerford
    Participant

    Uploaded Pro and when I went to customize, have error code: There has been a critical error on this website.

    April 8, 2022 at 7:56 am #39372
    User Support
    Participant

    Hello Joshua,
    If you share your site url along with your wordpress admin credentials on our support email id: [email protected], then we will check it directly and find out the exact issue.
    Thank you.

    May 29, 2023 at 4:48 pm #42244
    Abelardo Provido
    Participant

    Same problem here. Please help. I’m using EasyWP

    May 31, 2023 at 9:18 am #42253
    User Support
    Participant

    Hello Abelardo,
    In order to provide you with the most accurate and efficient support, we kindly request that you share your site URL and WordPress admin credentials with us on our support email id: [email protected]. Once we receive the information, we will promptly begin our investigation and provide you with the necessary assistance.
    Thank You.

    December 24, 2023 at 10:31 am #43404
    SOULEYMANE JACQUES TERRAH
    Participant

    Bonjour , Je rencontre le meme problème après l’achat et le téléchargement je ne suis pas arrivé à installer le théme comme je le faisais facilement avec les autres thémes. Toutes mes tentatives ont echouées et le support n’a pas encore pu me dépanner bien que j’ai donné les identifiants administrateurs.

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