Home › Forums › Perfect Ecommerce Pro › pictures from demo are unremovable

Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 25, 2020 at 9:03 pm #32727
    sales1
    Participant

    I have asked for help on this previously. The best way to sum it up is all the images that you put in various sections in the demo version (example: blog) cannot be removed or replaced. Is there a way to permanently fix this or should I just move on to another theme?

    March 26, 2020 at 5:17 am #32728
    User Support
    Participant

    Hello
    Could you please send us your wordpress login details and your website link? we will need to check why it is not changing because we have added the options to change the background images for section. If it is a bug then we will fix it.
    Thank you

    March 30, 2020 at 12:16 pm #32761
    sales1
    Participant

    I have heard nothing. Sending credentials again.

    login: https://treasurecoast.ca/wp-admin/
    user name: luzuk
    password :support@luzuk.com
    email: support@luzuk.com

    March 31, 2020 at 6:23 am #32765
    User Support
    Participant

    Hello
    You are not using our theme template it seems you are using a theme builder.
    you wont be able to change anything, if you dont use our template
    please check the full documentation on how to use the theme https://www.luzuk.com/demo/perfect-ecommerce-store/documentation/
    Thank you

    March 31, 2020 at 11:05 am #32769
    sales1
    Participant

    I have looked on your site and I only see one download. What is the difference between theme template and builder. What exactly did I purchase / download? In see no option for theme template anywhere.

    April 4, 2020 at 12:28 pm #32819
    sales1
    Participant

    Thanks for all the help over the past couple of years. You have actually helped me out immensely. I have actually moved on to another company that answers questions in a timely manner and in layman’s terms. Even after reinstalling with instructions that were provided to me I still had the problem. Thanks…. for taking my money. I am quite sure that time will catch up with you.

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